Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us before contacting us at contact@prochocs.com

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@prochocs.com

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please send us an email at contact@prochocs.com
You will then be able to ship the item back to: Prochocs, 40 rue de la Garonne, 47520 Le passage, France.

Molding warranty
Despite all the ressources on our website and tutorials, if you fail molding, we can apply our molding warranty. You will have to send your badly molded mouthguard and you will be able to get one new at a special price. Please contact us at contact@prochocs.com for more information.

Shipping
To return your product, please send it to: Prochocs, 40 rue de la Garonne, 47520 Le passage, France.

You will need to pay for your own shipping costs when returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $30, we would advise using tracked delivery or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.